KB Ready / Research
From messy docs to bot‑ready support content.
Do you clean, structure, or test docs before launching Intercom Fin, Zendesk AI, or a RAG bot?
2-minute survey. No pitch. No call.
- No call required
- Takes 2 minutes
- For agencies and consultants
The work before launch
What still happens manually
If your team has handled document cleanup, chunking, metadata, or multilingual prep before launch — we want to learn what that workflow really looks like.
Messy source docs
Clients send PDFs, Google Docs, Notion exports, and Confluence dumps in inconsistent formats.
Manual restructuring
Every launch needs cleanup, chunk planning, and metadata tagging before docs are bot-ready.
No eval before go-live
Most teams launch without test questions, answer boundaries, or a way to catch regressions.
Multilingual gaps
Translated content often skips restructuring, so non-English coverage breaks first.
Who this is for
Built for the teams doing the prep work
Agencies implementing AI support bots for clients
Consultants doing chatbot or RAG launches
Teams that clean and restructure customer docs before ingestion
What the first offer may include
What the first package would likely include
If the workflow is painful enough, the first offer would likely package the cleanup and launch-prep work below.
Cleaned Files
Markdown or JSON, normalized from any source format — PDFs, Notion exports, Confluence dumps.
Chunk Plan
Structured content boundaries, ready for ingestion into any support bot platform.
Metadata Tags
Source mapping, category labels, and topic classification for every document.
FAQ Pairs
Generated question-answer pairs covering the most common customer queries.
Multilingual Variants
Restructured translations — not raw exports — so non-English coverage doesn't break.
Eval Questions
A starter test set to catch regressions before the support bot goes live.
Short FAQ
Common questions
Are you selling software today?
No. This is a validation study for a small, workflow-specific offer.
Will you ask for a call?
No call is required. The main ask is the short survey.
What might the eventual offer look like?
A done-for-you "KB readiness package" that turns raw customer docs into cleaner, platform-ready assets plus a starter test set.
How long is the survey?
About 2 minutes for qualified respondents.